Yara Reviews is a consumer review platform that’s open to everyone.
Share your experiences to help others make better choices and encourage businesses to up their game.
How reviews are gathered
Reviews on Yara are written by consumers from everywhere. Anyone who has had an experience buying a product or service in the past 12 months can write a review for FREE, as long as they have a Yara Reviews user account and follow our Reviews Guidelines. A user must have a functional email address so we can get in touch for account and service related issues.
All reviews about a business are displayed on each business profile page, this also includes their start rating and overall YaraScore.
Reviews can be initiated in two ways:
As Customers
Customers who have had an experience purchasing a product or service from a business can create a Yara Reviews account, search for the business and write an unsolicited review. This could either be good or bad. We might ask customer to provide a transactional evidence with business as proof of purchase.
As Businesses
Businesses can ask their customers to leave a review for FREE by sharing their unique business link with the customer. Businesses MUST ensure there is no bias in the way they invite their customers to review them, and they're not allowed to offer any sort of payment or incentive for reviews.
Our life long commitment
We committed to building an open, tranparent and highly professional environment where consumers feel safe to leave their reviews and businesses feel confident to be listed. We call this the Trust Factor between businesses and consumers.
Here is how we achieve this:
Fighting fake reviews
Every review on Yara is screened by our system and by humans to ensure that fake reviews are removed. We look at IP addresses, user identifiers, location data and timestamps, device characteristics to determine if it exhibits patterns of suspicious behaviour. Whenever we detect fake reviews, the review is disabled and we send an email to notify the reviewer. This provides the reviewer with an opportunity to correct any false positives. However, if we have overwhelming evidence that the review is fake or is clearly advertising or promotional content, we will completely remove the review and may also penalize the reviewer.
Being transparent is in our DNA
Yara Reviews was created as an independent, open platform that sits between businesses and consumers, and empowers both by enabling collaboration. We allow anyone to post a review and businesses are unable to moderate reviews or what potential customers can actually read. Everything is open and transparent! This is one of the key ways we're different from ''closed'', pay-to-access platforms or social media reviews where businesses can collect reviews as marketing collateral and only publish the reviews they like and remove those they don't. This is never the case on Yara Reviews. We ensure all reviews are published without moderation. Only verification is needed in some cases.
Building trust between businesses and customers
Being open to all also means giving businesses opportunity to respond to reviews on their business profile. Businesses can do this once they have claimed their business page. Claiming your business page is really easy, simply click on the link below to get started.
FAQs
Have a look at some of the frequently asked questions below and the answers we have given
Yes, using Yara Reviews is free. You can find any business and leave them a review.
Yes. To leave a review you need a FREE user account linked to an email address.
Reviews are verified by our team to ensure they are not fake and this can take from 24-72 hours.
Yes. We run a highly transparent platform at Yara and businesses are free to challenge any negative reviews by contacting us with evidence of malpractice.
No. If you come across any potential fake reviews about your business or any business on our platform, you can challenge this without the need to claim your business.
No. However, you can go back to your previous review and edit both your review as well as rating.
Yes. Businesses can be contacted directly on Whatsapp and Instagram from their business page on Yara.
Yes. Once you have claimed your business page, you can add your business description, edit your details and get notified once a person leaves a review. You can also respond to your customers reviews to show you care about your business.
We are constantly updating our database with businesses across the country. However, you can submit a business recommendation to us here.
Most business details on our website are from trusted, publicly accessible sources. Our main aim is to help connect customers with the right businesses. In case you wish to change any of the details displayed, please don’t hesitate to contact us.